Collection of Personal Data
At ElegantEbony.com, we respect and take the protection for your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.
In order to provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site. Including your name, e-mail address, gender, IP, device information, billing and shipping address information, phone number, address, language preference, merchandise category preferences.
Use of Personal Data
We collect Personal Information that you provide to us voluntarily and process it for the following purposes:
- To create your personal account at ElegantEbony.com
- To complete transactions with you;
- To be able to contact you in the event of any problem with the delivery of your items;
- To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed;
- To know your needs and preferences and recommend personalized products;
- To develop, enhance, market and provide products and services to meet your needs;
- To process exchanges or product returns;
- To improve our services and respond to requests or complaints.
Content and Frequency of Our Communication
For automatically triggered email, SMS, and push notifications We may send you a confirmation email or a SMS verification after you register with ElegantEbony.com as well as service-related notifications as necessary. For example:
- Your Order confirmation email;
- Your Address Change confirmation email;
- Your Payment confirmation email;
- Your Order Delivery notice;
- Your Package logistics method changing notification;
The above list is closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again. The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.
Cookies
Cookies is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. ElegantEbony.com uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. There are also third-party cookies on our site, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics.
Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store shipping country and shopping cart content unless you log in. We use session cookies when to check whether you are logged in or not. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use the shopping cart effectively.
Children’s Privacy
If you are under 18 years old please use ElegantEbony.com only after authorized by the holder of parental responsibility over the child. ElegantEbony.com does not collect, use, or transfer data to third parties with any data from children under 13. We will immediately delete the data when we learn that we have collected the personal data of a child under 13. Please contact us to delete any child’s information under 13-years-old who was registered on our site by emailing us at support@elegantebony.com.
Processing of information
You agreed to clearly and fully understand, for the sole purpose that providing you with the personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means.
Right to Opt-out
Delete my account ElegantEbony.com is committed to providing you with continuous, high quality products and services. But if you want to delete all your data information on our website, we respect your choice and shall fully cooperate. Please contact ElegantEbony.com customer service and they will reply you within 48 hours. All your information will be completely deleted from the server of ElegantEbony.com. No more emails or messages If you no longer wish to receive the Company’s promotional communications, you may opt-out by unsubscribing from these communications at any time by clicking the “unsubscribe” hyperlink contained at the bottom of each email. You can unsubscribe from SMS by e-mailing our customer service at support@elegantebony.com.
Data Security on ElegantEbony.com
How We Secure User’s Information
ElegantEbony.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. But we will do our best to protect your data security. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. While to provide your better services, we do work with Third-party Partners. You are responsible for maintaining the security and confidentiality of your ElegantEbony.com user name and password.
Working with Third-party Partners
Sometimes we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. We will sign a strict confidentiality agreement with third-party service providers. At the same time, strict encryption method will be used during data transmission.
Delivery
We have to provide your name, shipping address, email and phone number to partners such as DHL, USPS, EMS, UPS, Fedex etc in order to guarantee delivery of your orders.
Payment
We have to provide your credit card number to financial services organizations such as Square, PayPal, other credit card processors and issuers in order to process payments. We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our site.
Marketing
During your registration, you agree to receive promotion notification from us; you might be informed with new products, promotional announcements, special offers and services through EDM and SMS. You may unsubscribe from these communications at any time by clicking the “unsubscribe” hyperlink contained at the bottom of each email. You can also email support@elegantebony.com and request to stop sending any promotional emails or short messages.
Data Tracking and Statistics
In order to enhance the user experience, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.
You fully understand and clearly agree that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.
Corporate and Business Affairs
We do not share personal data with affiliated companies. In the event of merger, reorganization, acquisitions, joint ventures, assignment, spin-off, transfer or sell or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
Updates to our Privacy & Security Policies
ElegantEbony.com reserves the right to change the privacy and security policies of the site. Any changes we have made to this Privacy & Security Policy can be found by visiting us online. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to our policies.
For assistance, please contact us at support@elegantebony.com.
