At Elegant Ebony, our customers are our number one priority. If an order is inaccurate, please contact our Customer Service Department immediately since all orders must be returned within 7 days of the customer’s receipt date.
All items must be returned in original factory condition i.e. unaltered, unworn, and undamaged with original packaging and tags attached. Please ensure that the hair bundles, closures and/or frontals are intact and the lace and bundles have not been cut, altered, washed, damaged, dyed or bleached.
Prior to returning any items, the customer must contact the Customer Service Department at customerservice@elegantebony.com to obtain a Return Merchandise Authorization. Please include the customer’s email address and order number within your email request to the Customer Service Department. Once the return has been authorized, the item(s) will be allowed to be returned.
If the order was fulfilled accurately by Elegant Ebony, the customer is responsible for the return shipping charge.
However, if it is determined that the customer was inadvertently sent the wrong hair product, Elegant Ebony will be responsible for the return shipping charge.
Once the returned package is received and inspected and it has been determined by all item(s) are found to be free of damage, alterations, and wear with original packaging and tags attached, a refund will be processed and automatically applied to the customer’s original payment account minus any applicable return shipping charges, when necessary.
